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Cancellation & Refund
Cancellation & Refund
Cancellation & Returns
Refunds will be made for any cancelled orders. Orders cancelled within 24 hours of placing the order are entitled for full refund subject to deduction of payment gateway charges of 1%. Orders canceled 24 hours after placing the order will lead to a Processing Charge of Rs. 1000 that will be borne by the customer along with 1% payment gateway charges.
However if the order is customised and is made as per customers order, making charges would be charged and forfeited. You can cancel one order item within an order without cancelling the entire order if the order contains 2 or more order items.
· For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).
Once the product is returned under our 15 Day Money Back policy (not applicable on coins) the refund will be credited to your account. You may choose to either make another purchase using the same or get the amount refunded to your bank account.
For cash on delivery orders, the refund will be processed to your bank account.
· For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card/Net Banking).
· Upon cancellation/ return of orders placed using gift cards, the gift card amount will be refunded back to the gift card.
· Please visit https://caratmantra.com/policies/refund-policy for more details about our Returns Policy.
